Customer Reviews
These used to be great (minus one that warped and cracked). They were around the same size as the photo although each one was different. I waited months for them to come back in stock and when I bought two they arrived HALF the size they used to be and semi lopsided. Customer supports response is that there is no defects or minimum size... it cannot fit my adult rat comfortably anymore... maybe for a hamster. Wasted 24 dollars and shrinkflation at it's finest. Shame because these used to be wonderful. It's beyond me how they can look at that size difference and think that is okay!
Sean, We apologize for any disappointment with the size of the perches you recently received. Some of our products are crafted from natural wood, which means each item will have its own unique size, color, and thickness. As a gesture of goodwill, we issued a credit to your account. We appreciate your feedback and are always looking for ways to improve our products.
Love it! I put a couple treats on it for my babies to find when they wake up. -Lisa G.
First off when I received it, the screw that was in the wood was halfway hanging out and the item was damaged. I couldn’t even hang it up in the cage. Another thing is I purchased the coconut package with everything combined, and all of the items were damaged. In addition to that the only one that I was able to get hung up, which was the long coconut bowl. My two sugar gliders were chewing on it, which from what I’m told the material that it is made with is not safe for them to digest, and it can kill sugar gliders if ingested. I will be returning all of my items and I’m still trying to figure out how to contact support. Thank you. - Alyssa Y.
[Response from Seller: Thank you for your review. We’re sorry to hear that your products didn't arrive as expected but we’d be happy to resolve this for you. Please reach out to our friendly customer service team using the link at the bottom of the website for assistance.]