Return Policy

If your products were damaged or defective upon delivery, please refer to our Terms & Conditions.

Return Shipping: Customers are responsible for return shipping costs.

Exchanges: We do not offer exchanges.

Return Period: Products may be returned within 30 days for a refund or store credit (see exclusions below).

 

Refund Eligibility:

  • Unopened and new condition products are eligible for a refund (see exclusions below).
  • Opened food products can be returned for store credit for a future purchase (see exclusions below).
  • Used non-food products are not eligible for return.

Exclusions:

  • Travel carriers (cages, carriers, bags)
  • Replacement cage parts (trays)
  • Perishable products (live mealworms, opened jarred or canned foods)
  • Heating accessories (bulbs, lamps, rocks, pads)
  • Melted yogurt products (Yogu Drops)
  • Liquid products (Elimina, Kage Kleen, Vitaglow, Liquid Calcium Supplement)

Restocking Fee: Cages are subject to a $15 restocking fee. The cage must be returned in the original box with packing material.

Other Costs: Shipping costs are nonrefundable. If a package is refused, the shipper's original shipping cost and return costs will be automatically deducted from the return value.

Return Instructions:

  1. Ship your package to the return address below.
  2. Include a copy of your packing slip or order receipt in the package.
  3. Insure the package with the carrier in case of damage in return transit.
  4. Keep your tracking information for proof of return.

Return Address:

Attn: Returns
Exotic Nutrition
270 Enterprise Drive
Newport News, VA 23603

Processing Time: Returns are processed within 10 business days of delivery. You will receive an email confirmation once the refund has been processed.

Return Shipping Label: To request a return shipping label, please Contact Us. Provide your order number. Specify the product and quantity for items you will be returning and the reason for the return.