FREQUENTLY ASKED QUESTIONS
Contact Us online
Retail orders typically ship the same or next business day (Monday through Friday). Wholesale and International orders may take 2-3 business days to ship. Shipping times are calculated by business days (excluding weekends and holidays). Please see our Shipping Policy for more information for information regarding transit and delivery times.
Yes, we do ship to most countries outside of the US. You can place your order directly on our website.
International shipping costs are based on the weight of your order. For estimated shipping costs, simply add the items you would like to purchase to your shopping cart and enter your shipping address to view your estimated shipping cost. International shipping is typically delivered in 2-3 weeks but may take longer.
See our Shipping Policy for more information on International shipping.
Free economy shipping is available to retail orders shipping to the 48 contiguous states only (excluding Hawaii, Alaska, and other U.S. territories) subtotaled $49+ after any applied discounts. This offer is not applicable to open invoices or purchase orders.
Free standard shipping is available to wholesale orders $475+ shipping to the 48 contiguous states only. This offer is not applicable to open invoices or purchase orders.
Yes! You will see an option at checkout for Pick Up at our shipping facility: Exotic Nutrition, 270 Enterprise Drive, Newport News VA 23603.
Be sure to visit our local retailers- Pet Zone (Yorktown & Gloucester), Pet World (Hampton), Eclipse Pets (Smithfield), and Pet Paradise (Virginia Beach).
Yes! We offer Subscribe & Save (Autoship) on select products for our retail customers. You will see this option on the product page, below the One-time purchase option and above the Add to cart button.
If your package is not delivered please reach out to our customer support team so that we can file a trace or claim for the lost package as per the carriers terms.
Once a package is marked as delivered, it is considered outside of the shippers responsibility. Signature service is available to prevent package theft. Read our full Terms & Conditions for more information.
Most products that are unopened and in new condition can be returned for a refund, see full details and exemptions in our Return Policy. If your products were damaged or defective upon delivery, please refer to our Terms & Conditions policy.
Exclusions: travel carriers (cages, carriers, bags), replacement cage parts (trays), perishable products (live mealworms, opened jarred, canned, or preserved foods), heating accessories (bulbs, lamps, rocks, pads), melted yogurt products, books, Elimina, and Kage Kleen are not eligible for return.
*Cages must be returned in their original boxes and are subject to a $15 restocking fee.
Here at Exotic Nutrition we focus our time, research, and energy into manufacturing and distributing the highest quality pet supplies available on the market. We are not in the breeding business nor do we sell pets, but we’d be happy to provide some information to help start your search. If you haven’t already, be sure to do plenty of research before getting an exotic pet, then Contact Us directly for more information about finding a pet store, breeder, or rescue near you.
Exotic Nutrition Live Mealworms are raised in the USA and sourced from responsible growers. Our worms are fed wheat bran and fresh vegetables that are naturally rich in vitamins. We leave the choice of adding artificial vitamins and minerals up to the customer at home.
Exotic Nutrition Grub-Worms (dried black soldier fly larvae) are sourced from Costa Rica and fed pesticide-free, non-GMO organic feeds. The manufacturing process for this product requires no energy to heat and cool buildings, making it sustainably produced.
Most of our other insect products are sourced from China. The insects are all-natural and do not contain additives. Our products are inspected by the FDA, USDA, and US Fish & Wildlife when being imported to assure their quality and safety.
Exotic Nutrition is one of the country's largest distributor of dried insects, providing a safe and healthy source of protein for bluebirds, chickens, sugar gliders, and all other insectivores at a very affordable price!
Exotic Nutrition products are covered under our Terms & Conditions with proof of purchase. As the manufacturer, we prefer customers contact us directly about issues. Contact Us about product questions or concerns and we will be happy to assist you!