This is a perfect cage recommend to anyone who has a feather friend or a fur baby. Really easy to clean also which I love. And my birb seems to love it a lot.
Exotic Nutrition sells this beautifully large cage. The customer service was very helpful with questions I had. And even extremely helpful when there was a delivery issue. I am super happy I made my decision to buy from Exotic, and so is my Chinchilla and new addition and hopefully more. Thank you.
Timothy, Thank you so much for your kind words and for choosing Exotic Nutrition for your chinchilla's new home. We are thrilled to hear that the Borneo Cage is working out well for you and your furry friend. Our team is always happy to assist with any questions or issues, and we're glad we could make your purchase a positive experience. Thank you again for your support, and we hope your chinchilla enjoys their new home for many years to come.
Package was stolen, nothing they could do. In terms and Conditions states no refund or redelivery if package is stolen. You would thing a package that costs $600 would have insurance or at least REQUIRE a signature. I do not get packages often so did not know I could put in specifics like DELIVERY TO MY DOOR not my yard or I could require a signature myself. Literally NO help from customer service department. Just well not our problem call the police lol like what are they going to do. I have random people that walk through my yard and they set my giant packages in my yard for everyone to see instead of up on my porch so of course they’re gonna be stolen! Exotic could have been a little more understanding but nope. Unfortunate with a package that EXPENSIVE! I would never purchase here again just because of their lack of customer service. Obviously where the package was placed is not their issue but a package that size and price should automatically need to be signed for so they get their money and WE GET OUR PRODUCT
Amy, We understand that the package being stolen is frustrating and we are sorry that this happened. We want to clarify that all of our packages are insured, but unfortunately stolen packages are not covered by FedEx. As menioend, we do offer Signature Service Delivery at checkout for added security and we highly recommend it for future orders. We hope to have the opportunity to do business with you again in the future.
Got the Borneo cage with shelves and ladders. For my one chinchilla. It was a process to assemble. But got done pretty quick with help. No issues with any parts and instructions were clear. I'm absolutely in love with this cage. It's beyond what I even hoped for. It's beautiful and spacious. She is loving all the room already. Thank you for improving my Chinchillas quality of life and home. Chewy thanks you for your fine products!!! She is a top fan for sure and so are we!
Caitlin, Thank you so much for taking the time to leave a review for our Borneo Cage. We are delighted to hear that your chinchilla is loving her new home and that the assembly process went smoothly with the help of our clear instructions. We truly appreciate your support and we're happy to have you and Chewy as part of our community.
We purchased this cage for our two green cheeked conures. They love having more room! The cage was easy to assemble with help. The sides seem to be holding up well with even the larger java perches, though we reinforced those with much larger washers to distribute the weight more. The cage is a dream to clean. Overall happy with our purchase. One big heads up is the weight of the cage, combined with the wheels etched very small ruts in our wood floors. This could be just a matter of our floors, but if you read this be aware! We ended up putting large felt pads under each wheel so we can slide the cage without causing more tiny ruts. Our GCCs love their new cage, and we are thrilled to have been able to afford a cage that provides them with so much more space than our Prevue Hendryx did. And my back is thrilled that cleaning is so easy with the way the front doors open completely. Also, I emailed a question regarding what metal the cage is constructed from to Exotic nutrition prior to deciding to purchase, and they responded within a day with an answer (wrought iron). Overall, very happy with our purchase.
Eric, thank you for taking the time to leave such a detailed review of our Borneo Cage. We are happy to hear that your green cheeked conures are enjoying their new spacious home.