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I searched long and hard for a suitable cage that has as many good features as possible, and I believe this cage to be one of the best, especially for the price. There’s plenty of space for my Chin to reside and for all of her goodies and necessities to be stored underneath. It also comes with feeders that can be hung on the walls, which is a nice touch. It is fairly difficult to assemble. I would recommend getting helping hand if possible. The drawer-like removable floors make it so easy for cleaning. The plastic covers provided are a thoughtful and cool idea. They work but they’re a bit loud and won’t fully catch everything. To fix the noise I had the bars that hold them into place wrapped in paper towel, and now it’s a lot quieter. Eventually i’m gonna get the add on. I love that there is an option to add more later.
The cage is wonderful. I was a bit disappointed that some of the items were not in place such as the door handles and the tray handle and tabs that keep the tray in. Things that could have been done in factory and still shipped safely. Also connecting the 4 sides to the base was not an easy task. I could not get holes to line up. I also had to the squeeze the hooks on the ladder between levels closed because it kept falling down. Two days a few curse words, the cage is put together and my chinchillas are happy.
The cage is well-made and has many great features that other cages lack. The quality appears to be very good. However, I can't give it five stars because the color match between the top and bottom parts is inconsistent; the bottom is a dark black, while the top is a lighter gray-silver. This difference is somewhat annoying for me to look at during the day—perhaps it's just my OCD—since I would have preferred them to match, especially since it cost a good amount and the cage is in my front living room. If your room is dark, you might not notice the difference as much. But overall is a nice cage
Instructions were trash, items could have been labeled better, and the actually quality was questionable in certain areas. But my girl loves her new space and is super happy. So for her happiness alone, I give it three stars.
We got this cage for our Chinchilla to replace the one we got at the pet store that started to fall apart. Once I got this one out of the box immediately I knew that this cage was substantially better than the pet store one, both in how big it is, and in the higher quality materials used to make it, with our previous one feeling like cheap trash in comparison.
We only had one issue - once we built both levels of the cage we noticed one of the glass panels that help contain bedding was missing. One night I sent an email to their customer service asking if it was possible to get a replacement for the missing panel and not even 8 hours later (before I woke up the next morning) I already had a SHIPPING notification for the panel. No fuss, no hassle, great service.
If I ever have to buy another cage or upgrade, I'll be back to Exotic Nutrition!
Ian, Thank you for your kind words and for choosing our 4-Level Mansion Cage for your chinchilla. We are pleased to hear that you are satisfied with the quality and size of the cage. We apologize for the missing glass panel, but we are glad that our customer service team was able to resolve the issue promptly and without any hassle.