It’s difficult to find a quality cage made for rats and this one was a pleasant surprise. It’s better than the pictures and videos. I like that they added the plexiglass on the second addition. It seems this company pays attention to customer reviews and needs. It was worth the money. Thank you! Our three musketeers love it!
Chinchilla seems to love it!!! Building it wasn’t super super hard, love how everything is metal, if you have a chin you def know they chew on any and everything so metal is definitely a must. Overall super study and my chin seems to love it!
Mikayla, Thank you for your positive feedback! We are happy to hear that your chinchilla is enjoying the 4-Level Mansion Cage. We understand the importance of using durable materials like metal for chinchillas who love to chew. We hope your chin continues to love their new home.
Overall decent build quality, instructions for door assembly is confusing as well as which screws go with what. I've built many pieces of furniture over the years however the instructions for this unit is a little below average. Cage is much small than competition by a few inches in different dimensions but still a decent size. Having chinchillas bouncing around the plastic shields rattle and make quite a bit of noise. Love the idea of the shields, perhaps needs to fit tighter. Removable tray a good idea but still doesn't make much sense to clean as animals will still need contained prior to. Not a poor concept though. Having two doors open on each floor would be ideal but not a major deal breaker. Overal it's a decent product and fairly well built.
Taylor, Thank you for taking the time to leave a review for our 4-Level Mansion Cage. We appreciate your feedback on the instructions and will work on making them clearer for our customers. We're glad to hear that overall, you find the build quality decent and the size acceptable.
We do offer a larger option, our Borneo Cage, for those who need a bit more space for their chinchillas to bounce around. We also appreciate your suggestion for having two doors on each floor and will definitely take that into consideration for future designs.
This cage is designed very well, and it's perfect for chinchillas! The cage, the levels and even the stairs are metal, so there's no chewing. The plexiglass all the way around helps prevent feces from scattering. My chinchillas do remove the stairs that go up to the second section, but they don't need them anyway. The only thing missing is a way to close off one section from the other. This would be handy for cleaning or to separate animals. I'm just waiting for the bottom trays to be back in stock, to order one for this. I also plan to order one more level.
This is the best cage I've found!
Susan, Thank you for your positive review! We are glad to hear that our 4-Level Mansion Cage is perfect for your chinchillas. We take pride in designing cages that are durable and suitable for small pets. The Mansion Cage does not include a divider made for covering the entry/exit hole between the levels, but we do offer replacement trays that you could purchase to close off the entry/exit points and 'divide' the levels. We hope you continue to enjoy our product and we look forward to your next purchase!
Our two boys love their new house and accessories. Cage was simple to put together, although my one complaint is that I wish the bolts were more clearly labeled on the instructions; multiple sizes were grouped in bags and difficult to figure out which ones were which on the paper. One of the litter guards was damaged in transit, but customer service promptly mailed a replacement, that was also damaged in transit. But third time was the charm! They put bubble wrap and it arrived intact. Customer service was prompt and pleasant. I ended up purchasing additional accessories and treats. Will definitely comeback for any chinchilla needs.
K.H., Thank you for taking the time to leave a review! We are so happy to hear that your chinchillas are loving their new home and accessories. We apologize for any confusion with the bolts during assembly, and we will definitely take your feedback into consideration for future instructions. We are also sorry about the damaged litter guard, but we are glad to hear that our customer service team was able to resolve the issue for you. Thank you for your continued support and we look forward to serving you and your chinchillas in the future!