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The Borneo cage is great, a couple of panels were missing the screw inserts so I had to go get some lock washers
Bought this cage for my African Grey. Very nice, rugged cage. I see people say that this cage is difficult to put together. Nothing could be further from the truth. I am 5’ tall and 108 lbs. I put this cage together alone in two hours. Will buy again, and would highly recommend it.
Cara, we are thrilled to hear that you are enjoying our Borneo Cage for your African Grey. We take pride in creating durable and easy-to-assemble cages for our customers. Thank you for your recommendation, and we look forward to serving you again in the future. Have a great day!
We adore this cage for our prairie dogs. The ONLY downfall is that the shelves and ladders for the cage are not available with our cage purchase. One of our babies injured his foot and required an emergency veterinary trip on the first night in his new home because of a fall from the interior top of the cage. That being said, Exotic Nutrition’s customer service has been in contact with us about the release date of the shelves and ladders. The customer service is fantastic and the cage itself is beautiful, true to size, sturdy, and easily assembled. We’ll be purchasing the shelves and ladders as soon as they’re released, and we’ll continue to purchase from Exotic Nutrition for our critters needs! Seriously, can’t ask for better customer service or quality!
Savannah, thank you for your review and for choosing our Borneo Cage for your prairie dogs. We are so sorry to hear that one of your babies was injured. We are working on releasing the Standard Shelves & Ladder set as soon as possible! We hope that once you have those, you won't have to worry about any more accidents. We truly appreciate your kind words and we look forward to continuing to provide the best customer service and high-quality products for your critters. Thank you again for your support.
The first cage came damaged but they replaced the parts quickly, I only have good things to say about them. Exotic nutrition is a great company and they go the extra mile to make sure that your satisfied. They need to get a new shipment carrier, FedEx is terrible at damaging things.
Rob, thank you for your feedback on our Borneo Cage. We apologize for the initial damage, but we're glad to hear that our customer service team was able to quickly replace the parts for you. We always strive to go above and beyond for our customers. We'll definitely take your suggestion for a new shipment carrier into consideration. Thanks for choosing Exotic Nutrition!
I bought the cage for my finches. My daughter bought me the add on. They both are so well made. The add-on was a breeze to put together. The only thing I got from the company i was disappointed on was the square mate. I got six too have 3 to was and 3 clean ones. They did srink. But love love the cage. And add- on. So welll made!