We got this cage for our Chinchilla to replace the one we got at the pet store that started to fall apart. Once I got this one out of the box immediately I knew that this cage was substantially better than the pet store one, both in how big it is, and in the higher quality materials used to make it, with our previous one feeling like cheap trash in comparison.
We only had one issue - once we built both levels of the cage we noticed one of the glass panels that help contain bedding was missing. One night I sent an email to their customer service asking if it was possible to get a replacement for the missing panel and not even 8 hours later (before I woke up the next morning) I already had a SHIPPING notification for the panel. No fuss, no hassle, great service.
If I ever have to buy another cage or upgrade, I'll be back to Exotic Nutrition!
Ian, Thank you for your kind words and for choosing our 4-Level Mansion Cage for your chinchilla. We are pleased to hear that you are satisfied with the quality and size of the cage. We apologize for the missing glass panel, but we are glad that our customer service team was able to resolve the issue promptly and without any hassle.
I just got this cage for my notoriously picky chin, and she loves it!!! It is a great size, and strong enough for her jumping and flipping! It’s also really easy to clean!!! The building process was a LITTLE confusing, but very worth it!
Caryssa, Thank you for your feedback! We're so glad to hear that your chinchilla is loving their new 4-Level Mansion Cage. We designed it with their needs in mind, so we're happy to hear it's strong enough for their active behavior. We apologize for any confusion during the building process, but we're glad it was worth it in the end.
I was looking for an upgrade for my rats. This is definitely it. I love that the platforms are not plastic. The only down fall to this cage is that it is hard to clean the shelves since only one door opens. I also don't like that the stairs are always moving. My only other complaint is that there is no brakes on the wheels. Cause when I do clean or go into the cage I'm always moving it. Other than that my rats love this cage. Everything is easy to clean. I am missing another steps cover to go on the steps. They only sent one. I have been using blankets.
Britteny, Thank you for taking the time to leave a review for our 4-Level Mansion Cage. We're glad to hear that it was a great upgrade for your rats and that they love it! We understand your concerns about cleaning the shelves and the moving stairs. We will definitely take note of these suggestions for future improvements. As for the missing steps cover, please don't hesitate to reach out to our customer service team and we will gladly assist you.
It’s difficult to find a quality cage made for rats and this one was a pleasant surprise. It’s better than the pictures and videos. I like that they added the plexiglass on the second addition. It seems this company pays attention to customer reviews and needs. It was worth the money. Thank you! Our three musketeers love it!
Chinchilla seems to love it!!! Building it wasn’t super super hard, love how everything is metal, if you have a chin you def know they chew on any and everything so metal is definitely a must. Overall super study and my chin seems to love it!
Mikayla, Thank you for your positive feedback! We are happy to hear that your chinchilla is enjoying the 4-Level Mansion Cage. We understand the importance of using durable materials like metal for chinchillas who love to chew. We hope your chin continues to love their new home.