This makes my second one of these cages and my degus love it. Had to buy a second one because my colony has grown. This one is slightly different than the one I previously purchased couple of years ago but the upgrades are nicer. Extremely sturdy and well built, there is no way these guys are going to chew out of these and it will last them for a very long time. -Ashley M
Once it's together, it is rock solid BUT I agree with past reviews. It took me hours to figure out the assembly instructions and I'm usually really good at these kinds of things. Also, it is nearly impossible to do by yourself without getting super sweaty and frustrated. Disassembly is just as challenging and storage is difficult once it's broken down into pieces because its really heavy and bulky. I'd recommend this cage if you are a total critter lover and plan on having babies that live longer or will likely keep replacing your lost friends once they've passed on. Otherwise, it's probably more effort than its worth.
Again, it is still a great product but not without some technical difficulties! - Anna K
[Response from Seller: Thank you for your review. We’re sorry to hear that you had trouble assembling your 2 - Level Mansion cage. We do have an assembly videos on YouTube to help in the future. If there's anything else we can do for you, please reach out to our friendly customer service team using the link at the bottom of the website for assistance.]
Cage is great. However, the instructions for assembling the cage are horrible! It will take you quite some time to figure it out and you will probably need two people to get it done. - Hannah F.
Great product. Use for hamster but actually may use for sugar glider bc of the design. It came with damaged bars after I specifically asked for better packaging bc every product I've ever bought from here has little, bad or no package protection in the boxes. Which is a shame bc they have really good products. - Amber R.
[Response from Seller: Thank you for your review. We’re sorry to hear that your 2-Level Mansion cage did not arrive as expected but we’d be happy to resolve this for you. Please reach out to our friendly customer service team using the link at the bottom of the website for assistance. We hope to hear from you soon!]
Chinchilla had unexpected babies so I bought this cage to go with the addon I already have. I previously bought a 3 tiered (6 level mansion) from them. I figured I could just have 2 cages with 2 tiers each to separate the males and females. Turns out they changed their cages and they no longer fit with the old ones. No where on the website did I see them mention the change. I now have to bite a shipping fee and a 10% fee due to opening it. Also the one shelf came damaged already. Loved the old version but very unhappy with this company. Get something more reliable. - Kim H.
[Response from Seller: Thank you for your review Kim. The 2-Level Mansion cage is listed under a different item number with updated pictures to reflect the changes, but we apologize if this wasn't discernible before your purchase. We understand that you were able to purchase the new Mansion Add-On to fit your new 2-Level Mansion to avoid the return process so we hope the new cage works well for your pets.]