Hi there, thank you for taking the time to leave a review. We're sorry to hear that your mealworms didn't arrive in good condition. If your order was covered under our Live Arrival Guarantee, please reach out to our friendly customer service team. We would be more than happy to assist you with a credit or replacement shipment, just make sure to include pictures of the condition of the worms. Please note, due to the perishable nature of the product, we cannot guarantee live arrival when using economy shipping services. As mentioned in the description, we strongly recommend opting for FedEx Priority Overnight for the best chance of live arrival. Thank you for your understanding and support.