Hi there, we're sorry to hear that your mealworms didn't arrive in good condition. We understand how important it is to receive live worms, and we apologize for any inconvenience this may have caused. If your order was covered under our Live Arrival Guarantee, please don't hesitate to reach out to our customer service team with pictures of the condition of the worms. We would be happy to offer a credit or replacement shipment. However, we do want to mention that due to the perishable nature of the product, we cannot guarantee live arrival when using economy shipping services. As stated in the product description, we highly recommend choosing FedEx Priority Overnight shipping with cold packs for the best chances of the mealworms arriving safely. If you have any other questions or concerns, please don't hesitate to contact our friendly customer service team using the Contact Us link at the bottom of our website. Thank you for your feedback, and we hope to serve you better in the future.