We’re sorry to hear your mealworms didn't arrive in good condition. If your order was covered under our Live Arrival Guarantee, please reach out to our friendly customer service team, including pictures of the condition of the worms, to request a credit or replacement shipment. Unfortunately, due to the perishable nature of the product, we cannot guarantee live arrival when using economy shipping services. As mentioned in the description, we strongly recommend opting for FedEx Priority Overnight shipping with cold packs. If you have any additional questions or concerns, please reach out to our friendly customer service team using the Contact Us link at the bottom of the website for assistance.