We're sorry to hear that your mealworms didn't arrive in good condition. If your order was covered under our Live Arrival Guarantee, please reach out to our friendly customer service team with pictures of the worms' condition to request a credit or replacement shipment. Please note that due to the perishable nature of the product, live arrival cannot be guaranteed when using economy shipping services. As stated in the product description, we highly recommend selecting FedEx Priority Overnight shipping with cold packs. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team through the Contact Us link at the bottom of our website. We're here to assist you in any way we can.
Thank you for your understanding.